Privacy Policy

Privacy Policy

Last updated: August 5, 2026

Lulu Beauty Spa respects your privacy and is committed to protecting the personal
information you provide to us. This Privacy Policy explains what information we
collect, how we collect it, how it may be used, how it is protected, and the choices
available to you when you use our website, book an appointment, communicate with us,
or receive text messages from us.

Information We Collect

Lulu Beauty Spa may collect the following types of information:

  • Name, email address, mailing address, and telephone number.
  • Appointment information, service selections, scheduling preferences, and appointment history.
  • Information you provide when completing a contact form, booking request, survey, or promotion.
  • Payment and transaction information associated with purchases or appointments.
  • Communication preferences, including email and SMS marketing preferences.
  • Messages, reviews, feedback, and other communications you send to us.
  • Website usage information, including IP address, browser type, device information, pages visited, and cookie data.
  • SMS consent records, including the telephone number provided, date and method of consent, communication history, and opt-out status.

Payment information may be processed by third-party payment or appointment-booking
providers. Lulu Beauty Spa may not directly receive or store your complete payment
card information.

How We Collect Your Information

You directly provide Lulu Beauty Spa with most of the information we collect.
We may collect information when you:

  • Schedule, change, or cancel an appointment.
  • Purchase one of our products or services.
  • Complete a website contact form or registration form.
  • Subscribe to email or text message communications.
  • Contact us by telephone, email, text message, social media, or another communication method.
  • Complete a customer survey, submit feedback, or leave a review.
  • Visit or interact with our website through cookies or similar technologies.

Lulu Beauty Spa may also receive information through service providers and platforms such as:

  • Vagaro or other appointment-booking and payment platforms.
  • Instagram, Facebook, Yelp, and other social media or review platforms.
  • Email, website hosting, analytics, payment, and text messaging providers.

How We Use Your Information

Lulu Beauty Spa may use your information to:

  • Schedule, confirm, update, and manage appointments.
  • Provide the products or services you request.
  • Process payments and maintain transaction records.
  • Respond to customer service questions and support requests.
  • Send appointment confirmations, reminders, schedule changes, and service-related updates.
  • Send promotional offers, discounts, announcements, or marketing communications when you have provided the appropriate consent.
  • Maintain customer records and communication preferences.
  • Improve our website, services, customer experience, and marketing efforts.
  • Prevent fraud, misuse, security incidents, or other unlawful activity.
  • Comply with legal, regulatory, tax, accounting, or business recordkeeping requirements.

How We Share Your Information

Lulu Beauty Spa does not sell your personal information. We may disclose limited
personal information to service providers that help us operate our business, such as:

  • Appointment scheduling and customer management providers.
  • Payment processors.
  • Website hosting and technical support providers.
  • Email and text messaging service providers.
  • Analytics, advertising, and customer communication providers.
  • Professional advisers, regulators, or legal authorities when required by law.

These providers may receive only the information reasonably necessary to perform
services on our behalf and are expected to handle that information appropriately.

We may also disclose information when reasonably necessary to comply with a law,
court order, legal process, government request, or to protect the rights, safety,
security, and property of Lulu Beauty Spa, our customers, or others.

Data Storage and Security

Lulu Beauty Spa uses reasonable administrative, technical, and physical safeguards
designed to protect personal information against unauthorized access, loss, misuse,
alteration, or disclosure.

These measures may include:

  • Using reputable website, scheduling, payment, email, and messaging providers.
  • Restricting access to personal information to authorized individuals and service providers.
  • Using password-protected accounts and other access controls.
  • Reviewing and updating business security practices when appropriate.
  • Deleting or securely disposing of information when it is no longer reasonably needed.

No internet transmission, electronic storage method, website, email system, or text
messaging platform can be guaranteed to be completely secure. We therefore cannot
guarantee absolute security.

Data Retention

Lulu Beauty Spa retains personal information only for as long as reasonably necessary
to provide services, maintain business and appointment records, resolve disputes,
enforce agreements, comply with legal obligations, and protect our business.

SMS consent and opt-out records may be retained as necessary to document your
communication preferences and demonstrate that your choices have been honored.
When information is no longer reasonably needed, it may be deleted, anonymized, or
securely disposed of.

Marketing Communications

Lulu Beauty Spa may send information about our products, services, promotions,
discounts, events, and special offers when permitted by law and when you have
provided the appropriate consent.

You may unsubscribe from marketing emails by using the unsubscribe instructions
included in an email or by contacting us. You may opt out of promotional text
messages by replying STOP to a message.

SMS AND TEXT MESSAGING PRIVACY POLICY


This section explains how Lulu Beauty Spa collects, uses, stores, protects,
and shares information connected to its text messaging program.

SMS Information We Collect

When you enroll in or interact with our text messaging program, we may collect:

  • Your mobile telephone number.
  • Your name and customer or appointment information.
  • Your SMS communication and marketing preferences.
  • The date, time, source, and method through which consent was provided.
  • Messages sent to and received from your telephone number.
  • Your opt-in, opt-out, and consent status.
  • Technical records reasonably needed to operate and document the messaging service.

How We Use SMS Information

Lulu Beauty Spa may use your telephone number to send transactional messages such as:

  • Appointment confirmations.
  • Appointment reminders.
  • Scheduling changes or cancellation notices.
  • Customer service and support communications.
  • Requested service, account, or transaction updates.

When you have separately provided the appropriate marketing consent, we may also
send promotional messages such as:

  • Sales and special offers.
  • Discounts and promotional codes.
  • New service announcements.
  • Seasonal promotions and spa updates.
  • Other marketing messages from Lulu Beauty Spa.

SMS Consent

By voluntarily opting in to receive text messages from Lulu Beauty Spa, you consent
to receive the categories of messages described at the time of enrollment.
Promotional text messaging consent is optional and is not a condition of purchasing
products or services from Lulu Beauty Spa.

Consent applies only to messages from Lulu Beauty Spa and the specific messaging
program or purpose for which your consent was provided. Your consent is not
transferable to an unrelated business.

Mobile Information and Consent Sharing


No mobile information will be shared with third parties or affiliates for
marketing or promotional purposes.


Text messaging originator opt-in data and consent will not be shared with any
third parties, excluding aggregators and providers of the Text Message services.

Lulu Beauty Spa may provide limited mobile information to text messaging
aggregators, telecommunications providers, platform providers, and other vendors
only when reasonably necessary to deliver messages, manage consent, process
opt-out requests, provide technical support, prevent fraud, or operate the text
messaging service.

Message Frequency and Charges

Message frequency varies depending on your appointments, account
activity, service requests, and promotional preferences.

Message and data rates may apply according to the terms of your
mobile telephone plan. Lulu Beauty Spa does not control charges imposed by your
wireless carrier.

How to Opt Out

You may withdraw your consent and stop receiving text messages at any time by
replying STOP to a Lulu Beauty Spa text message.

After submitting an opt-out request, you may receive one final message confirming
that your request was processed. No additional text messages will be sent under
that messaging program unless you later choose to opt in again.

For assistance, reply HELP or contact Lulu Beauty Spa using the
telephone number or email address listed at the bottom of this Privacy Policy.

SMS Data Protection and Retention

SMS information is maintained through Lulu Beauty Spa’s systems and the systems
of authorized messaging providers. We use reasonable safeguards designed to
protect telephone numbers, consent records, message history, and communication
preferences from unauthorized access, use, or disclosure.

SMS records may be retained for as long as reasonably necessary to operate the
messaging program, honor opt-out requests, provide customer service, document
consent, prevent unwanted messages, resolve disputes, and comply with legal or
recordkeeping obligations.

Requesting Deletion of SMS Information

You may request deletion of personal information associated with your mobile
telephone number by contacting Lulu Beauty Spa using the information listed below.
We may need to verify your identity and telephone number before completing the
request.

Certain records may be retained when reasonably necessary to document an opt-out
request, comply with applicable law, complete an existing transaction, prevent
fraud, resolve disputes, or satisfy legitimate business recordkeeping requirements.

Requesting Deletion of Your Personal Information

You may request that Lulu Beauty Spa delete personal information collected about
you, subject to applicable legal, security, transactional, and business record
retention requirements.

To submit a deletion request, contact us using the information at the bottom of this
policy. Please include your name, contact information, and enough information for us
to identify the relevant customer record.

We may request additional information to verify your identity before processing the
request. We will respond within the period required by applicable law.

Your Privacy Rights

Depending on where you live and subject to applicable law, you may have the right to:

  • Request access to personal information maintained about you.
  • Request correction of inaccurate or incomplete personal information.
  • Request deletion of certain personal information.
  • Request information about how your personal information is used or disclosed.
  • Withdraw consent when processing is based on your consent.
  • Opt out of certain marketing communications.
  • Object to or request limits on certain uses of your information.
  • Request a portable copy of certain information when required by law.

These rights may be limited by applicable legal exceptions. Lulu Beauty Spa will not
unlawfully discriminate against you for exercising a privacy right.

Cookies and Tracking Technologies

Cookies are small text files placed on your computer, tablet, or mobile device when
you visit a website. Cookies and similar technologies may collect standard website
log information and information about how visitors interact with a website.

How We Use Cookies

Lulu Beauty Spa may use cookies and similar technologies to:

  • Help the website function properly.
  • Remember selected preferences.
  • Understand how visitors use the website.
  • Measure website traffic and performance.
  • Improve website content and customer experience.
  • Support relevant advertising and marketing activities.

Types of Cookies We May Use

  • Essential cookies: Help provide basic website functions and security.
  • Functionality cookies: Remember preferences and improve the website experience.
  • Analytics cookies: Help us understand website traffic and visitor activity.
  • Advertising cookies: May help measure advertising performance and display more relevant advertisements.

Managing Cookies

You may configure your browser to block, limit, or delete cookies. Disabling certain
cookies may cause some website features to function incorrectly or become unavailable.

Third-Party Websites and Services

The Lulu Beauty Spa website may contain links to appointment platforms, payment
providers, social media platforms, review websites, or other third-party services.
This Privacy Policy applies only to Lulu Beauty Spa.

Third-party websites and services maintain their own privacy policies and practices.
We encourage you to review the privacy policy of any third-party service you use.

Children’s Privacy

Our website and marketing programs are not directed toward children under 13, and
we do not knowingly collect personal information directly from children under 13
through the website. A parent or legal guardian who believes a child has provided
personal information may contact us to request its removal.

Changes to This Privacy Policy

Lulu Beauty Spa may update this Privacy Policy periodically to reflect changes in our
services, technology, business practices, or legal obligations. Updated versions will
be posted on this page with a revised “Last updated” date.

How to Contact Us

If you have questions about this Privacy Policy, the information we maintain,
your text messaging preferences, or a privacy request, contact Lulu Beauty Spa:

Lulu Beauty Spa
2549 W. Fullerton Avenue
Chicago, IL 60647

Email:
lucy@lulubeautyspa.com

Telephone:
(773) 870-2816